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I was watching Power Lunch on CNBC
today and customer service was a main topic.
The
segment was titled, "How to win any customer service
battle." Here's a run down of how to handle your next
customer service issue. Skip
voicemails and e-mails. You MUST talk to a person. Always
stay pleasant and calm. You want to establish a relationship
with the customer service representative. These people,
sometimes, can solve you problem, but more often they are the
gatekeeper to the person that solves your problem. If
things don't work out, always aim higher. Ask for the manager,
the supervisor, etc. Often, the gatekeeper will try to prevent
from moving up the chain of command. Do not be deterred. If
one customer service rep leads to no action, call again and try
to get a different representative. Again,
don't leave a voice mail message when you finally get through to
the supervisor or manager, unless it's the only option after
multiple attempts. After
all options are exhausted, write to every senior management
person in the company. -->
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your customer service battles
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