Dealing with Bad Customer Service

Did you have the best or the worse customer service experience lately? Do you hate how customer service almost seems to be a bad word in the vocabulary of most salespeople? Suddenly, it's as if salespeople are doing you a favor when you buy something from them.

Don't let it continue! At least tell us about it and maybe someone else will read about the poor service you received so they don't have to have the same experience.(Tell us).

When it comes down to it, there is only one way to deal with bad customer service, take your money elsewhere. Of course, life isn't always that simple. Sometimes, you might really like a store, just not a certain employee. 

What should you do? Whenever you are dealing with bad customer service, you should always ask to speak to the manager. Give the manager a chance to rectify your concerns, which can often me discounts or other freebies.

When I was a waiter, my manager used to say, "One angry customer will tell 10 others of their bad experience. A happy customer will come back and maybe tell another person or two." The point is, bad customer service can be very damaging to a business, and often, certain employees, not management or ownership, are the problem.

If management isn't available, call the corporate office or write a letter. You will be surprised how often your concerns are addressed. Besides, at least you will have gotten it off your chest.

Let us know the places that provide good service, as well as the places that don't.  If you have recently had a good or bad customer service experience, let us know today.

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