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Rate My Customer Service

Mossy Toyota....

Offers the best customer service in San Diego.....

They know how to value and treat their customer....

The best service I recived....

#1 Lauren Talia on 2006-02-01 21:58 (Reply)

 

i'm glad u had a nice experience at Mossy Toyota. Mybe you didnt deal with MICHAEL SHELBY, the WORST, RUDEST sales person i have ever met. Yup, from Mossy Toyota. I was shopping for a Sienna a few weeks ago and this guy gave me a call. I wanted a Sienna LE with a package 2 and actually got a very good quote from another dealer. Michael told me that he had one with a package 4 and we agreed on an "out-the-door" price which didnt include the $1500 cash rebate on the Sienna. All he did was add $1300 to my previous dealer quote. When we went to Mossy Toyota to close the deal, he said that the price we agreed on already included the rebate. He became very SARCASTIC during the conversation. I asked him whether or not he was willing to give me the Sienna on our agreed price. He said no. As we were leaving, this guy flipped out and made comments about him not liking our "kind" of people who according to him want only to get a "steal" . Our conversation didnt even last 5 minutes!!! He was actually bullying his padded price on us and when we didnt want it , he became VERY RUDE. he didnt even try to bargain or offer any alternative. This guy shouldnt be selling anything because obviously he doesnt have a single clue about customer service!

#1.1 Johnny on 2006-09-15 13:23 (Reply)

 

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"Mossy Toyota....
Offers the best customer service in San Diego.....They know how to value and treat their customer....
The best service I received...."

Lauren 
   
 


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